Shipping and Delivery Info
Due to the peak Christmas trading period, please expect a few days' delay with processing and courier delivery. Thank you for your patience.
Delivery Times
All NZ orders are sent with Courier Post.
These are the average processing/delivery times for orders to different parts of the country.
North Island NZ approx 1-3 business days
South Island NZ approx 1-4 business days
Our shipping options are as follows:
Shipping Rates
- Free NZ Shipping on orders over $99
- Auckland: Starting from $6.90
- North Island: Starting from $9.90
- South Island: Starting from $12.90
For rural addresses, a small additional fee may apply based on the rates above. Our website will automatically calculate the correct shipping cost based on your postcode.
Additional shipping fees may apply depending on the item and location. We will contact you before dispatching your item if this is the case.
Click & Collect
PLAYX now offers a convenient pickup option for customers. Instead of our warehouse, you can collect your orders from Marvel Wellness Massage - a more accessible location.
Pickup Location:
Marvel Wellness Massage
184 Kitchener Road, Milford, Auckland 0620
Pickup Hours:
7 Days a Week
11:00 AM – 6:00 PM
Important:
Please wait for a confirmation email indicating that your order is ready for pickup and has arrived at the location. Only head to the pickup point once you've received this confirmation.
How Can I Track my Order?
Once your order has left our warehouse you will be emailed a tracking number.
Please allow 12-24 hours to receive your tracking details.
When Will My Order Be Shipped?
Orders are processed Monday to Friday.
Order dispatch within 48 hours.
