Purchase & Pre-order Guide
Here at PlayX we're big fans of collectable toys. Everything we stock is hand-picked by our expert collector Allan and his team.
We've created this guide to help you understand where we get our collectables from, and how long it will take us to get them to your door.
In-Stock Products
An in-stock product is anything that is on the shelves of our warehouse and ready to send out. In-stock products ordered before 1pm Monday-Friday, will be dispatched on the same day.
Shipping is typically 1-2 business days within NZ however please check our shipping and delivery page for up-to-date information.
Preorders
Do you want to get your hands on a toy as soon as it’s available?
You can visit the preorder page to see any products that are currently available for preorder. We keep information like pricing and estimated arrival time as up-to-date as possible but if you have any questions just contact us. You can place your preorder and as soon as that product arrives in our warehouse we’ll get it sent straight away!
IMPORTANT - Unless you’re happy to wait, we recommend placing separate orders. If you place an order that contains both in-stock and preorder products, we will hold your order until the preorder products arrive.
Please note that the release date provided is only an estimate supplied by our suppliers and may be subject to change.
The release date refers to the date from which the product may officially be sold or released. It does not mean that you are guaranteed to receive or collect your order on that exact date, including pickup orders.
Preorder FAQS
Can I cancel a preorder?
Yes! At any point before your preorder has been shipped, we can cancel and refund your preorder.
However, for certain products, due to their special nature or other specific circumstances, we may clearly state in the product description that cancellations — including preorder cancellations — are subject to an administration fee of between 5% and 10%.
Any such fee will be clearly disclosed in the product description before purchase.
Why has the arrival date changed/don't you have a specific arrival date?
We will be updating the product pages as we receive more information from our suppliers so it really depends on them.
Can I preorder more than one item at a time?
Yes! Just be aware that your order won't be shipped until all items have arrived at the warehouse.
Can I get the in-stock items in my order shipped?
If you've made an order that is still waiting on a pre-order item but you're keen to get the in-stock items now; there are two options:
- We can split your order for a $5.00 administration fee + any applicable shipping fees.
- We can cancel and refund your order and you can make the order again making sure to order the pre-order item separately.
Get in touch and let us know what you would like to do.
Why has the price changed?
We may update pricing to reflect new information or to maintain our competitive pricing.
